Travel Package FAQ’s

 

1.    When do Packages go on-sale?
Packages have recently gone on-sale October of every year, however WWE have also varied the on-sale dates.
A historical view of on-sale dates can be found here

2.    When will WrestleMania tickets go on sale?
Individual tickets for WrestleMania 36 are on sale at Ticketmaster beginning on Friday, November 15.  Check back on WWE.com for announcement of sale dates for all related events.

3.    When will I receive all the event tickets?
WWE guarantees shipment of your Travel Package before the event. Most often, your Travel Package will be shipped to your shipping address four weeks before the event. In some cases, your Travel Package will be shipped to your hotel, or your tickets will be available for pickup at Will Call. You will be notified of details of shipment no later than four weeks before the event.

4.    What is the location of the hotel?
The hotel location will be within the Tampa area.  The precise location will be provided to the main traveler 4 months prior to the event.

5.    Can I cancel the hotel accommodations?
Requests received by main traveler to cancel hotel reservations must be made in writing via email to travel.packages@wwe.com with the understanding that there are no refunds for such cancellation.

6.    How do I purchase a package?  
Travel Packages can only be purchased on wrestlemaniatravel.com.  Travel Packages will be available starting on Tuesday, November 5 at 12:00PM ET / 11:00AM CT.

7.    What is the age range to purchase Packages?
Each Travel Package will contain a main traveler that will be the primary contact for the group. As the main traveler, you represent that you have the legal authority and capacity to enter into the Agreement and that you are age 21 or older.  

8.    When will WrestleMania tickets go on sale?
Individual tickets for WrestleMania will go on sale usually in the fall. Check back on WWE.com for announcement of on sale dates for all related events and keep an eye on this website.

9.    What is included in my Package?
Although full package contents are not announced until packages go on sale, you can be guaranteed Ticket(s) to WrestleMania, Ticket(s) to the Post WrestleMania RAW, Ticket(s) to the Hall of Fame and Ticket(s) to two AXXESS sessions.

10.    What event tickets are included in each Travel Package?
​​​​​​​WrestleMania 36 tickets and NXT TakeOvertickets are included in all Travel Packages.  WWE Hall of Fame Induction Ceremony tickets and WrestleMania Axxess tickets are included in all Travel Packages.  Monday Night Raw tickets are only included in the Travel Packages with 4-night or 5-night hotel accommodations.  SmackDown Live tickets are only included in the Travel Packages with 5-night hotel accommodations.

11.    How much do WrestleMania packages cost?
We have compiled a list of previous WrestleMania travel package costs here

12.    Are the prices per person, and are there any additional costs?  
The advertised prices are per person. Each person in your group would pay the same per person price.
The prices include taxes and standard charges for shipping & handling. Customs Duty, usually applied to international shipments, is not included in the advertised prices.

13.    Are the prices per person or are they the total package price?
The advertised prices are per person.  Each person in your group would pay the same per person price.

14.    What currency will WrestleMania packages be charged in?
WWE have always charged packages in USD.
You can find a currency converter here

15.    Can I use PayPal to purchase the packages?
PayPal is not an accepted form of payment.  At this time, the only acceptable forms of payment for Travel Packages are Visa, MasterCard, American Express and Discover.

16.    Can I pay in installments?
No, Payment has to be made in full up front using only one credit card.

17.    Are the packages refundable?
There are no refunds. Travel Packages may be transferred, provided the new main traveler agrees in writing to abide by the Agreement of the Travel Package.

18.    Are changes allowed to packages?
Change requests to guest information received by WWE before February 1, 2020 will be processed. Change requests to guest information received after February 1, 2020 will be considered; however, depending on the type of request, may not be approved.  Change requests for new shipping address will not be approved if request is received after February 1, 2020; in some cases, the Travel Package can be shipped to the hotel.

19.    Can I buy a Travel Package with Two-Night Hotel Accommodations or with Three-Night Hotel Accommodations that includes Monday Night Raw ticket and SmackDown Live ticket?  
Monday Night Raw tickets are only included with four-night or five-night hotel accommodations. SmackDown Live tickets are only included with five-night hotel accommodations.

20.    What do I need to Budget for?
Packages, Flights, Other Travel, Accommodation, Spending money

21.    When will I receive an e-mail confirmation?
You will receive an email confirmation of your order from the WWE Travel Package department within 5 business days after your purchase is confirmed.  The confirmation email will include further details about your order, including the date you will receive your tickets.

22.    When will I know which seats I was assigned and when will I receive my tickets?
​​​​​​​City Lights Package customers will be notified of their seating assignment only for the WrestleMania 35 tickets within one business day after purchase is confirmed.  Customers for all other Travel Packages will not be notified of their seating assignments prior to the shipment of Travel Packages, which occurs 4 weeks before the event.

23.    Is airfare included?
WrestleMania Travel Packages do not include airline tickets unless otherwise stated.

24.    Can I extend my hotel stay?
You are welcome to extend your hotel stay or reserve additional rooms by contacting the hotel directly. Requests should be made by the main traveller directly with the hotel. Each hotel will confirm the separate reservations based on availability and charge the regular hotel rate directly to the main traveler.

25.    Can I confirm an additional hotel room?
If guests are interested in confirming an additional room, they must contact the hotel directly to confirm a separate room reservation for the additional room. If guests are interested in extending their hotel stay, they must contact the hotel directly to confirm a separate room reservation for the additional nights. Separate room reservations are subject to hotel availability and are not part of the Travel Package room block, hotels will charge the regular room rate, which guests are responsible to pay directly to the hotel.

26.    Is hotel parking included in the packages?
Hotel parking fees are not included in the Travel Packages. If you plan to park at the hotel, please contact the hotel directly to inquire about their parking fee.

27.    Can I purchase a package without hotel accommodations?
All Travel Packages include hotel accommodations, with accessible rooms available upon request. If you require an accessible room, indicate the request with your order in the Special Requests section. At this time, we do not provide an option without hotel accommodations.  

28.    What happens if I have to cancel after I already purchased the package?
Travel Package sales are final. Travel insurance is recommended in case of cancellation due to unforeseen circumstances, including, without limitations, personal illness or injury, inclement weather, active military service, etc. You are welcome to contact a travel insurance provider of your choice for further information.

29.    When should I book accommodation not included in the Package?
It is entirely up to the traveler. Hotels can be cheap if booked well in advance of your stay but can also be as cheap, maybe cheaper if booked closer to the time as more deals become available.

30.    What hotels will come with the packages?
WrestleMania Travel Packages are confirmed on a first-come, first-served basis. The assignment of the hotel locations will be determined by the date that your purchase was confirmed. The specific location of the hotel will not be available prior to the shipment of the WrestleMania Travel Packages.  

31.    What are the check-in and check-out dates for the hotel accommodations?

Each person within your group will share 1 standard room for the number of nights included in your Travel Package.  The check-in and check-out dates for each number of nights are as follows:

  • 5-Night Hotel Accommodations - Check in Thursday, April 2, 2020 / Check out Tuesday, April 7, 2020 
     

  • 4-Night Hotel Accommodations - Check in Friday, April 3, 2020 / Check out Tuesday, April 7, 2020 
     

  • 3-Night Hotel Accommodations (with Friday Night SmackDown Ticket) - Check in Friday, April 3, 2020 / Check out Monday, April 6, 2020 
     

  • 3-Night Hotel Accommodations (with Monday Night Raw Ticket) - Check in Saturday, April 4, 2020 / Check out Tuesday, April 7, 2020 


32.    Can I request specific bed types?  
Due to inventory demand, specific bed type requests cannot be made in advance.  Travel Packages with 1 person will be accommodated in a single occupancy room with 1 bed or 2 beds.  Travel Packages with 2 persons will be accommodated in a double occupancy room with 2 beds; or in some cases, will have a choice of 1 bed or 2 beds.  Travel Packages with 3 persons will be accommodated in a triple occupancy room with 2 beds.  Travel Packages with 4 persons will be accommodated in a quad occupancy room with 2 beds.  If the room is assigned with 2 beds, any requests for additional beds; such as, a rollaway bed or a cot, will not be accepted due to hotel fire code policies

33.    If I purchase a Travel Package with three or four people on the same order, do we get two hotel rooms?  
Each person within your Travel Package group will share one standard room. Travel Packages with three or four persons will be accommodated in one room with two beds.

34.    Do I have to share my hotel room with another single-package buyer?
If you are the only person in your group, you will be the only person in your hotel room. Travel Packages with one person will be accommodated in a single occupancy room with one bed or two beds.

35.    Does my child require a ticket for each event?
Children’s entry into MetLife Stadium and Barclay’s Center: Children up to 34" inches in height may enter free of charge; however, must share a seat with an accompanying ticketed adult.
Any child that does not meet this height requirement will require a ticket to enter and must occupy their ticketed seat only.

36.    How are event ticket seats assigned?
Travel Package orders will be confirmed and processed, within each Travel Package tier, on a first-come first-serve basis.  Seat locations (including row and section) will be assigned on a first-come first-serve basis by Travel Package tier ordered and order in which your Travel Package purchase is confirmed.  The specific location of the seat assignments will not be available prior to the shipment of the Travel Package.

37.    Can I purchase a package for more than four people?
No. Each WrestleMania Travel Package can accommodate up to four people sharing one standard hotel room with maximum two beds per room.
You must purchase more than one Travel Package, as each Travel Package can only accommodate up to four people sharing one room. For example: if you have a group of five people, you can purchase a Travel Package for three people and a Travel Package for two people.

38.    How do we get our collectible chair home?  
If applicable to your Travel Package, you will be responsible, at your sole cost and expense, for transporting or shipping your collectible chair from the event to your residence.  The airports require that the chairs be checked as baggage; they are not allowed to be carried on by TSA regulations. The chairs are the standard size of a metal folding chair, with approximate dimensions of 18.25”W x 19.75”D x 30.25”H, and weighing approximately 12 lbs.

39.    What if the Travel Packages are changed or canceled?  
WWE reserves the right to modify or cancel the Travel Packages in any way it deems necessary or appropriate. If WWE modifies a portion of the Travel Package, the modification will be equal in value and refund will not be issued. If WWE cancels a portion of the Travel Package, WWE will only provide refund to the extent that such refund is made available to WWE. If WWE cancels a Travel Package in its entirety, WWE will issue a full refund.

40.    Are packages available internationally?
WrestleMania Travel Packages are available for purchase to both domestic and international customers.

41.    What superstars will be at AXXESS?
This will be announced by WWE two to three months before WrestleMania with VIP superstars being announced before AXXESS tickets go on-sale.

42.    When do I choose my 2 WrestleMania Axxess sessions and can we choose 2 different sessions?
WrestleMania Axxess sessions will be announced in January, 2020.  If applicable to your Travel Package, each person within your group will receive 2 WrestleMania Axxess tickets and all persons within your group will attend the same 2 WrestleMania Axxess sessions.

43.    Can I purchase a package over the telephone?
Travel Packages can only be purchased on wrestlemaniatravel.com.  Travel Packages will be available starting on Monday, October 31 at 10 a.m. ET/9:00 a.m. CT.

44.    What if I have more than 4 people in my group that want to buy a package?
You must purchase more than one package as each package can only accommodate up to 4 people sharing 1 room. For example: If you have 5 people, you can purchase 1 package for 3 people and 1 package for 2 people.

45.    Can I pay with more than one credit card or pay in installments?  
Full payment is required at time of purchase.  Payment must be made in full via one form of payment.   Acceptable forms of payment are Visa, MasterCard, Discover, and American Express.   PayPal is not an accepted form of payment.

46.    Can I be seated next to another package buyer?
You can email a seating request as soon as you receive your confirmation letter; however, seating will depend on availability.

47.    If I purchase 1 package up to 4 people, will we be seated together?
Yes. Everyone within your package/group will be seated together at each ticketed event.

48.    Can I see a seating map for WrestleMania?
Ticketmaster will post the seating map, including accessible seating, once individual tickets are on sale to the public

49.    What is not included in Travel Packages?  
Unless specifically stated in the Travel Package descriptions, Travel Packages do not include airline tickets, parking at hotel or venues, ground transportation, food or drinks, or allowances for food or drinks.

50.    Is accessible seating available?
Yes, Accessible seating locations are available in the areas designated by the venue. If you require accessible seating, indicate the request with your order by clicking Accessible Seating in the Special Accommodations section. Do not type an accessible seating request into the Special Requests section, as it will not be valid. After clicking Accessible Seating, if such seating is no longer available within that specific Travel Package, you will receive an immediate notification. After your purchase has been confirmed with accessible seating, WWE reserves the right to adjust section and row of seat assignments, as discussed above.
 
51.    Can I get more information on the hotel included in the packages?

No. The precise location of the hotel will be provided to the main traveler at a later date.

52.    Can I buy a Travel Package with 3-Night Hotel Accommodations that includes Monday Night Raw ticket and SmackDown Live ticket?
Monday Night Raw tickets are only included with 4-night or 5-night hotel accommodations.  SmackDown Live tickets are only included with 5-night hotel accommodations.

53.    When will I receive all the event tickets?
WWE guarantees shipment of your Travel Package before the event. Most often, your Travel Package will be shipped to your shipping address 4 weeks before the event. In some cases, your Travel Package will be shipped to your hotel, or your tickets will be available for pickup at Will Call.  You will be notified of details of shipment no later than 4 weeks before the event.

54.    Do you offer military discounts?

Military discounts are not offered; however, service members will receive full refund on account of a deployment.  You must prove you entered active duty and will remain on active duty during the time of the Travel Package events.  Please email a written notice and a copy of your military orders to travel.packages@wwe.com, preferably with at least 30 days notice.

55.    When will I know the location of the seats I was assigned?
Seating assignments, including section and row, are assigned on a first-come, first-served basis by Travel Package tier, in the order in which the purchase is confirmed.  Championship Package customers will be notified which section and row their WrestleMania 36 tickets are located in within one business day after purchase is confirmed; only for the WrestleMania main event not for the other events.  Customers for all other Travel Package offerings will not be notified of specific seat assignments for any events prior to the shipment of Travel Packages, which occurs approximately 4 weeks prior to WrestleMania weekend, as discussed below.  The seating locations described within the Travel Packages are subject to change without notice.  In the case that tickets are no longer available in the seating locations within the Travel Package description, WWE will notify you via email to offer alternative tickets, which will result in different seating locations.  WWE reserves the right to upgrade your tickets to a different location at no additional cost to you.   Even after notification of seat location occurs, WWE reserves the right to adjust section and row of seat assignments within the applicable Travel Package tiers to maintain efficient seating disbursement and to accommodate changing conditions, which may affect event production, seating, and customer safety including, without limitation, changes in the event staging area or venue layout. 

56.    When do I choose the WrestleMania Axxess sessions?  Can each guest attend different sessions?  What is a Fast Pass? 
WrestleMania Axxess sessions, including dates and times, will be announced in January 2020.  The main traveler will receive an order form via email to request tickets for his/her group.  The request will be for each person in his/her group to receive tickets to attend 2 sessions, all persons within the same group do not need to attend the same 2 sessions.  Each person in the Championship Package group will receive a Fast Pass to all General Admission autograph areas. 

57.    What event tickets are included in each Travel Package?
Travel Packages with 5-night hotel accommodations include tickets to the WWE Hall of Fame Induction Ceremony, Friday Night SmackDown, NXT TakeOver, WrestleMania 36 and Monday Night Raw.  Travel Packages with 4-night hotel accommodations include tickets to Friday Night SmackDown, NXT TakeOver, WrestleMania 36 and Monday Night Raw, but do not include tickets to the WWE Hall of Fame Induction Ceremony.   Travel Packages with 3-night hotel accommodations include tickets to NXT TakeOver and WrestleMania 36 and tickets to either Friday Night SmackDown  or Monday Night Raw (depending on the 3-night hotel accommodations package you select), but do not include tickets to the WWE Hall of Fame Induction Ceremony.   All Travel Packages include tickets to WrestleMania Axxess as described in Question 33 immediately above.

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